Masterplug Surge Warranty

Confident in our ‘state of the art’ technology Masterplug Surge products come with a ‘Connected Equipment Warranty’.

In the unlikely event that a surge passes through this protection device within 3 years of purchase and damage occurs to the connected equipment, Masterplug will pay up to the amount shown on the product packaging to repair or replace the equipment. Masterplug stands by the quality of its Surge products. Please see terms and conditions.

Register Your Device Now!

What is Surge?

Common Causes of Power Surges

Hundreds of power surges can occur in your home and office every day. The switching on/off of fluorescent lights and household appliances like refrigerators, washing machines and can cause power surges and spikes.

Dangers of Power Surges to Electronics

An electrical device that is exposed to surges and spikes will either fail immediately if the surge is large enough, or will fail after a period of time due to the continued strain. Damage can be catastrophic to electronic devices containing an integrated circuit, such as PCs, home entertainment systems and other electrical appliances. Even low energy surges can cause gradual component degradation failure. Surges can cause computers to crash and corrupt software and data.

How Surge Protection Works

Masterplug Surge Protection products include semi-conductor devices called Metal Oxide Varistors (MOV) and gas tubes which act like a variable resistor. When no surges or spikes are present, electricity flows normally, but if a surge is detected the MOV diverts the surge harmlessly, protecting valuable equipment.

How to Claim?

Contact Masterplug

Call Masterplug Technical support on 03300 249 279 to register your claim. Masterplug will issue a returns authorisation number. Under no circumstances will a returned product be accepted without an authorisation number.

Return Your Faulty Device

Send your product to Masterplug for verification of surge damage. Address the packaging as follows:

Returns Authorisation Number: ………………………. (Please Complete)

Freepost Nexus,

Include a letter stating:

The code states:

What equipment you are claiming for under the ‘connected equipment’ warranty
How the equipment sustained damage
The date of occurrence
Include a copy of the warranty (A copy of warranty can be printed off at the end of registration)
Proof of purchase

Important Details

Your claim must be made within 7 days of occurrence.

It may also be necessary to have the damaged connected equipment inspected by an authorised service centre and a report available (cost of which will be reimbursed if your claim is upheld.) This will be discussed with the help desk advisor when you call to register your claim.

Masterplug will have your surge related, damaged ‘Connected Equipment’ inspected by their authorised service centre. If we determine that the product was damaged by a surge or AC line transient burst and the damage to the ‘Connected Equipment’ was caused by the performance failure of the transient voltage surge suppressor, then the terms and conditions of this warranty will be applicable.

No claim will be processed unless it has been approved in writing by Masterplug. You will be notified within 3 weeks of the status of your claim.

Terms and Conditions

Warranty Period: Three (3) years from the date of purchase.

Masterplug will repair or replace, at its option, any equipment (“connected equipment”) that is damaged by a transient voltage surge or spike (an “Occurrence”), while properly connected through a Masterplug Surge Protector to a properly wired power line with protective Earth. Masterplug will spend, to repair or replace the damaged equipment at its option, an amount equal to the fair market value of the equipment or the original purchase price of the equipment, whichever is the less, up to the maximum stated for the particular product.
The Masterplug surge protector is NOT a lightning arrestor and will not protect against lightning strikes.
This warranty shall be null and void if the Masterplug surge protector has been damaged in shipment, handling, storage, by accident, abuse or misuse or improperly installed, used or operated or altered in any way, repaired, tampered with, or has any serial number removed or defaced or if the connected equipment was not installed used or operated correctly under normal operating conditions or in accordance with any labels or instructions or was defective. All Masterplug surge protectors must be plugged directly into the power source and must not be ‘daisy-chained’ together in serial fashion with other power strips, UPS’s, other surge protectors, or extension cables.
Masterplug reserves the rights to review the damaged Masterplug surge protector, the damaged equipment and the site where the damaged occurred. All costs of shipping the Masterplug Surge Protector and damaged equipment to Masterplug for inspection shall be borne initially by the purchaser. If the claim is approved, the cost of shipping will be reminbursed by Masterplug.
Masterplug’s total liability in connection with a breach of this warranty shall be limited to the fair market value of the connected equipment or the original purchase price of that equipment, whichever is the less, up to the maximum stated for the particular product.
Masterplug shall not be liable for any loss of profit, or any special, indirect or consequential loss, or any costs, damages, charges, fees or expenses except for liability that Masterplug is not allowed to exclude by law.

The Masterplug Surge Warranty is non-transferable and only applies to new products purchased in the United Kingdom from Masterplug or one of its authorised dealers.

The Masterplug Surge Warranty is governed by English law and is additional to and shall not affect the consumer’s statutory rights under applicable national or state laws in force which cannot be excluded or modified, nor the consumer’s rights against the retailer arising from its sales/purchase contract.

These warranty terms are subject to change without notice.